Onboarding & Implementation
Kickoff-meeting between onboarding manager and your team
As a new customer we invite you to a kick-off meeting, where the onboarding and implementation roadmap is specified. Here, representatives from both your commercial and technical stakeholders meet with Raptor’s Professional Service team. Together, we align your needs, requirements and tech stack with our solution.
The implementation begins. Data is ingested into the recommendation engine
The second step involves the actual implementation. The primary focus is to secure an accurate ingestion of your customer data from all relevant channels and platforms into Raptor’s recommendation engine. We have full documentation of the whole implementation and integration and can provide support both online or on-site, throughout the whole phase.
The duration of this process depends on the individual scope and the amount of accessible data.
We monitor your service and keep you in the loop with follow-up meetings
After we “go live”, we continue to provide suggestions for improvements based on an ongoing analysis of how the solution works for you. This is secured by monitoring your service and continuous follow-up meetings, making sure your needs are met.
Ongoing Success & Reporting
4 annual meetings: At Raptor, we understand how important it is for you to get the most from your investment. That’s why we schedule four yearly status meetings, to make sure we are closely aligned and are up to date with your needs and targets, should they change.
24/7 support: Additionally, you get your own expert from our Professional Service team who will be your Go-To-Expert in case of issues, follows-up, or simple questions about your services. We have a 24/7 support policy – so don’t hold back.
ROR-report: Every month, you will receive a Return On Relevance Report (or ROR), providing you with a summary of your solution’s performance. This report is an insight into the exact value Raptor’s services provide your business.
4 annual meetings
Four yearly status meetings – to make sure we are aligned
You get your own Go-To-Expert and 24/7 support from the Professional Service team
Every month you receive a summary of your performance (RoR-report)
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Let’s Get Strategic
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