Raptor Services A/S

Privacy Policy

1. Privacy Policy at Raptor Services A/S

In the following, we present how personal data is handled at Raptor Services A/S

Raptor Services A/S puts great emphasis on your ability to safely and confidently conduct business with us, either as a client or a supplier. Therefore, we process the data that you transmit to us with respect to your and your customer’s privacy and in accordance with applicable data protection laws.

We generally use personal data in order to deliver our products and improve our services even further.

2. Data Controller

Raptor Services A/S is a data controller and ensures that the processing of personal data is always in accordance with applicable data protection legislation.

We have appointed Kirsten Düsterdich as Data Protection Officer.

Contact Information:
Raptor Services A / S
Reg. 35 05 59 75
Åboulevarden 37, 4th floor
8000 Aarhus C

Data Protection Officer / Contact Person:
Kirsten Düsterdich
E-mail: kmd@raptor.dk
Phone: +45 2040 8020


3. Purpose of processing

Raptor Services A/S processes personal data in order to meet requests for product or service offerings, to provide our products and services to our customers, to purchase the necessary materials and services from suppliers, as well as to generally improve our products and services.

Personal data are processed on the basis of GDPR Art. 6(1) litra a. of the Personal Data Regulation (Regulation 2016/679 of 27 April 2016 by the European Parliament and the Council).

Please be aware to only send data to Raptor Services A/S that is in compliance with the agreed purpose of the processing.

4. Which data is collected and what is it used for?

In general, we only collect, process and store the personal data necessary to fulfill the agreement we have entered into with you. In addition, it may be determined by legislation, which type of personal data is necessary to collect and store for our continued operations. The type of personal data we process may also be required to fulfill a legal obligation. We may store your personal data until we no longer deem it relevant for our business purposes. You can always withdraw your consent or ask us to delete all or certain personal data. 

Raptor Services A/S processes various data for different purposes:

4.1 Data in relation to entering an agreement

When entering into an agreement, we record the data you provide us with. This applies, for example, to data about contacts at your end, as well as personal data, which are retrieved from our customer’s websites. Regarding personal data collected through our customer’s websites, we are data-processor to our customers, and the terms and conditions for processing such personal data, including when those are deleted, are governed by a separate data processing agreement.

We process your personal data in order to administrate and serve you as a customer/supplier and to comply with applicable legislation.

4.2 Data in relation to visits on the website www.raptorservices.com

When visiting www.raptorservices.com, cookies are used. Cookies are small text files that are stored through your browser. These cookies do not contain any personal data. The data is used to optimize the website in relation to the visitors’ needs.

The login to the customer area on the website requires cookies to remember your choices.

Selected employees at Raptor Services A/S have access to the collected data. The data is used for and disclosed in the form of statistics, etc., without specifying individual IP addresses. The purpose of processing statistics obtained from cookies is to provide a better website.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration right here

Please state your consent ID and date when you contact us regarding your consent.

If you want to learn more about what cookies we use you can check out our cookie information.

4.2.2 Data in relation to Raptor Services newsletter and email flow

When giving your permission to receive our newsletter and mail flow with client cases, industry insights, company news as well as tips and tricks within our services, we gather information such as name, email, company name, and phone number.

We collect this information to provide relevant communication, and also to respond to your request/inquiries, and improving our services.

We may use your personal information to contact you with the newsletter, marketing, personal emails or promotional materials and other information that might be of interest to you. You may at any time opt-out of receiving this information and communication from us by following the unsubscribe link provided in any email that we send you.

The goal of our emails is to share relevant knowledge, news and to promote product and services of Raptor Services.

4.2.3 Data in relation to contact and lead forms

When you fill out one of our contact or lead forms, we collect and process personal data about you, this can include your name, title, company, telephone number and email address, depending on what information you enter yourself.

4.2.4 Data Granularity

In accordance to GDPR Art. 7(4), our contact and lead forms may include one or more consent requests when working with partners. An example of this could be signing up for an event or webinar where you would be asked to give consent to each individual party.

4.4 Pictures

​​​​​​​In connection with major conferences, seminars and events that are either held by Raptor Services or where Raptor Services is a partner/sponsor, pictures and film recordings are taken. The pictures/recordings are displayed on www.raptorservices.com and/or on Facebook, Instagram, YouTube and LinkedIn.

The purpose is to provide mood images/recordings from the conference/seminar/event as well as to use the pictures in connection with the marketing of similar conferences, seminars, and events.

4.5 Recruitment and job applications

When applying for a specific open position at Raptor Services we store your personal application and resume for up to 6 months.​​​​​​​ We may ask for your permission to store it for up to 12 months.

When applying unsolicited we may store your personal application and resume for up to 12 months.

5. Who has access to personal data?

Employees at Raptor Services A/S have access to personal data. However, only to the extent that this is necessary to service you as a customer/supplier or to comply with applicable legislation.

Personal data is disclosed to external partners only, who are responsible for providing necessary functions, in order for us to deliver our products and services. In such cases, processing of personal data will be done on the instructions of Raptor Services A/S and on the basis of a data processing agreement.

In general, Raptor Services A/S does not disclose data provided to anyone but our hosting provider Microsoft. They store our data in a safe way, exclusively in connection with processing and storage of customer data. There are also a number of subcontractors that provide services for use in the daily operation of Raptor Services A/S, including Google Analytics, E-conomic, Contractbook, Hubspot, Meta, LinkedIn and more. Some of our data processors, Microsoft, Meta, HubSpot and LinkedIn, are located in the USA or owned by a US-based company. Data transfers to the USA are possible through affiliated subprocessors.

To request a full list, please contact our DPO – see contact information given in section 2. 

The personal data will only be used or passed on for marketing purposes if you have given consent. Consent is voluntary, and you can withdraw it at any time by contacting us. Use the contact information above if you would like further information.


6. For how long is the data stored?

Personal data is stored as long as you are a customer/supplier at Raptor Services A/S.

After the customer/supplier relationship has ended, personal data is stored if necessary to comply with applicable laws, including money laundering legislation, accounting legislation, and applicable data protection legislation. This entails that personal data is stored for approx. 5 years after the customer relationship has ended.

If you are not a registered customer/supplier at Raptor Services A/S, but a potential customer/supplier that has given us your permission, your personal data will be stored until you decide to unsubscribe or contact us directly with a request of deleting your personal data from our contact lists.

7. How is the data stored?

Raptor Services A/S stores any personal data in a safe and confidential manner. The data are stored in encrypted form on secure servers by our partner Microsoft. In any case, when Raptor Services A/S makes use of third party data processors, a data processing agreement will be signed, if required by law.

Raptor Services A/S has adopted internal rules designed to protect personal data from unauthorized access and public disclosure. Individual employees only have access to the data necessary for them to carry out their work.

In order to prevent loss of data, we routinely back-up our data, including personal data.

In case of a security breach, resulting in a high risk of identity theft, economic loss, loss of reputation or other significant disadvantages, we will notify you of the security breach as soon as possible.

8. Your rights

You have the right to gain access to and correct your personal data

  • You have the right to data portability (data delivery in a commonly used format).
  • You have the right to delete the personal data that we have registered about you. If you wish to delete your personal data, we will delete all personal data that we are not required by law to save or are required for us to continue to serve you as a customer.
  • If the processing of personal data is based on your consent, you have the right to withdraw the consent, which means that processing then ceases unless we are required by law to process your personal data.
  • You are entitled to have the processing of your personal data restricted, for example, if you contest the accuracy of the data or object to the processing.

You can send your request to the e-mail address under the heading 2. The request will be answered as soon as possible and no later than one month after we have received the request. In case of complicated requests, the time limit may be extended by two months. If the request is evidently unfounded or excessive, the request may be rejected, or a fee may be charged.

9. Complaints

You have the option to complain about our processing of personal data to the Data Inspectorate via this e-mail: dt@datatilsynet.dk.

See further contact information and more about complaints here: www.datatilsynet.dk

10. Change of privacy policy

We reserve the right to make changes to this privacy policy from time to time. The current privacy policy will be available on our website. In case of significant changes, we will provide a prominent notice by sending you an email notification.

Feel free to contact us

Any Questions?

Call on phone: +45 20 40 80 20 or find alternative contact details below.