Raptor Services

Raptor Services has earnt a reputation for providing quality support in a timely manner, and we're able to do this by employing multiple support methodologies.

1. Frequently Asked Questions
We have compiled a list of the most common questions and problems in an easy to navigate FAQ's manager.  These will help answer many common pre-purchase questions of relevance to our products - to ensure your purchase is an informed purchase.

2. Product Information
We have written concise overviews for all of our commercial software products, and this information answers many of the questions we're asked.

3. EZ* Manuals
Need to know how to use the various EZ* products?  Please download a user guide from your customer account - as these are comprehensive and will answer many questions regarding features, functionality, trouble-shooting problems, how to setup, configure and manage various aspects of our products - as well as a wealth of other information.

4. Customer Support Site
Our dedicated customer support site is setup to provide self-directed problem-solving resources and case-managed support services.  For example - there are troubleshooting articles and a range of quick tutorials to get you going quickly, as well as the helpdesk ticketing system for more complex issues that fall within our "Terms of Support".  Our customer support site is also where you go to request a license transfer if moving your EZ* installation to a new domain.

5. Peer-to-Peer Forum
Our peer-to-peer forum is where our EZ* customers can go to connect with other customers - to discuss a range of topics, share tips and tutorials, show off finished site developments, report bugs, request new features and more.  The forum is located over on our customer support site - however it is a customer-only forum and not open to the general public.

With all of these ways to get answers to questions and support for problems - your only excuse for not receiving support is you havn't used the resources or sought it out - so do contact us if you run into problems.